Refund & Return Policy
Refund & Return Policy
At Horizon Timepieces, we want you to love your purchase. If you're not completely satisfied, we're here to help.
1. Return Window
You may request a return within 30 days of receiving your order.
2. Eligibility
To be eligible for a return, your item must:
• Be unused and in its original condition
• Include all original packaging
• Include proof of purchase
Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for a refund.
3. Non-Returnable Items
The following items cannot be returned:
• Clearance or final sale items
• Gift cards
• Personalized or custom-made products
• Personal care items if opened or used
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging.
We will arrange a replacement or refund at no additional cost.
7. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact us through our Contact Us page or by email.